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Data Deletion Policy

Title Sales Pty Ltd (ACN 700 189 788, ABN 94 700 189 788)  |  Version 1.0, effective 14 July 2026  |  hello@titlesales.com.au

1. Deleting your account

You can delete your Title Sales account yourself, at any time, from your account screen: My listings, then Delete account, then confirm. The same deletion can be requested by email to hello@titlesales.com.au from your account email address; we verify the request belongs to the account holder before acting.

2. What is deleted, what is retained

Deleted: your profile and sign-in identity, your listings and their photographs, your contact details, the log of contact details you viewed, your reports and blocks, and any suspension records and messages concerning you.

Retained: transaction records (what was purchased, when, for how much, with Stripe references) for 7 years as Australian tax and corporations law requires; records subject to a legal hold, unresolved dispute or fraud investigation until the matter closes.

3. Timeframes

Deletion takes effect immediately: your account stops working and your content leaves the marketplace at once. Purging from live systems completes within 30 days, and deleted data cycles out of encrypted backups within a further 60 days. Deletion is permanent and cannot be reversed; active paid features end without refund except as the Refund Policy provides.

You may request a copy of your personal information before deleting by emailing hello@titlesales.com.au; we respond within 30 days as the Privacy Act requires.

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Maintaining The Safest Community

See something that seems off? A listing that doesn’t add up, a Ready Buyer brief that reads like spam, a message that crossed a line: report it. Every profile, listing, brief and conversation carries a report button, and reports are reviewed and actioned as quickly as practically possible.

Title Sales takes this community seriously. We want the marketplace to be as safe and welcoming as it is open, and the people best placed to spot trouble early are the members inside it. Suspension decisions, permanent bans for serious breaches, and how we treat false reports are set out in our Report Policy. Prefer to write to us directly? complaints@titlesales.com.au

Title Sales acknowledges the Traditional Custodians of Country throughout Australia and pays respect to Elders past and present.
Title Sales is an advertising platform for owners selling their own property. We are not a real estate agent, do not act for buyer or seller, and never hold deposits or trust money. Offers made through Title Sales are expressions of interest, not binding contracts.
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